Error code · Professional Laundry

ASKO Professional Washer Message “Draining Fault”: Water Not Leaving the Drum

Medium · inspection needed

Code: DRAINING FAULT
Appliance: Professional Laundry
Brand: ASKO
Warranty: 30-day workmanship

What DRAINING FAULT means

The ASKO Professional WMC64P is a front-load washer sold in the US for multifamily and light commercial laundry rooms. When the display shows this message, the washer is reporting a drainage error: the water in the drum is not leaving at the expected rate. The cycle usually stops with water still in the drum, and the door may stay locked until the water level drops. The usual places to look are the drain hose, its outlet, and the drain pump.

Common causes of DRAINING FAULT

Something lodged in the drain pump or at the drain hose outlet
A kinked or crushed drain hose behind the machine
A drain pump that hums or turns without moving water
A standpipe or house drain that backs up

✓ One safe check you can try

1. Press the Door Opening button so the washer can drain before you open the door. 2. Check that the drain hose has no kinks and that nothing is stuck at the hose outlet. 3. Clean the drain pump if you can reach it, as the owner's manual describes. 4. Run the cycle again. If the message returns, stop using the machine.

! Why to stop there

Whether the pump is only clogged or has stopped turning, which a cleaning does not show
Whether the problem is in the washer or in the building drain it empties into
Whether lint, coins or a small garment keeps ending up in the pump

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Professional Laundry codes

E8ASKO Professional Dryer Code E8: Stuck or Unresponsive Button E9ASKO Professional Dryer Code E9: Boards Out of Step on Software Version WATER INLET FAULTASKO Professional Washer Message "Water Inlet Fault": Supply Problem E6ASKO Professional Dryer Code E6: Relay Problem on the Control Board E7ASKO Professional Dryer Code E7: Door Circuit Problem E0ASKO Professional Dryer Code E0: Control Unit Problem E1ASKO Professional Dryer Code E1: Temperature Reading Out of Range E2ASKO Professional Dryer Code E2: Control and Display Not Talking

DRAINING FAULTDRAINING FAULT questions

What does this message mean on a WMC64P?

It is the display message for a drainage error. The washer sensed that water was not leaving the drum, so it stopped the cycle. The hose, the outlet and the drain pump are checked first.

Can I open the door when it shows this message?

Press the Door Opening button first so the water can drain. If water stays in the drum, do not force the door. A flooded laundry room is a bigger repair than a clogged pump.

Do you service machines in apartment laundry rooms?

Yes. Call us or fill out the online form to schedule service, and we will confirm a three-hour arrival window. You receive a written price before work starts, and our repairs carry a 30-day workmanship warranty.

Book a visit

Still seeing DRAINING FAULT?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 804-6320