Error code · Washer

ASKO W5 Washer Error E37: Software Versions Do Not Match

Medium · inspection needed

Code: E37
Appliance: Washer
Brand: ASKO
Warranty: 30-day workmanship

What E37 means

On the W5114RXLW and other ASKO W5 series washers, code E37 means the software in the display unit and the software in the main control unit are not compatible versions. This usually shows up after one of the electronic boards has been replaced with a different version. The washer cannot start a normal program, and a restart does not change that.

Common causes of E37

Display unit and main control with different software versions
A replacement board that does not match the other board
Control memory that did not load correctly

✓ One safe check you can try

1. Turn the washer off and back on once to confirm the code is steady. 2. Do not keep restarting it. 3. Schedule service, because the owner's manual says to call a service technician for this code.

! Why to stop there

There is nothing for an owner to reset here, because the cause is a mismatch between two boards
We identify which board does not match, and we confirm the right part before ordering it
You get the price in writing first, and the finished repair is backed by our 30-day workmanship warranty

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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E37E37 questions

Why will my ASKO washer not start and show E37?

The software in the display unit and the main control unit do not match. The two units must be compatible to work together, so the washer will not run.

Can I clear E37 myself?

No. A restart does not change the software versions, so the code returns. The mismatch has to be corrected by repair, and we confirm the matching part first.

Why would the boards not match?

A common reason is that one board was replaced earlier with a different version. We check both boards and tell you in writing what is needed before work begins.

Book a visit

Still seeing E37?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 804-6320