Error code · Washer

ASKO W5 Series Washer Code E24: Door Unlock Failure

For a W5114RXLW or another ASKO W5 series washer, E24 means the washer had an error while unlocking the door, which the manual calls a door lock error. The cycle ends, but the door may stay…

Medium · inspection needed

(713) 804-6320

Code: E24
Appliance: Washer
Brand: ASKO
Warranty: 30-day workmanship

What E24 means

For a W5114RXLW or another ASKO W5 series washer, E24 means the washer had an error while unlocking the door, which the manual calls a door lock error. The cycle ends, but the door may stay locked and your laundry stays inside. It is closely related to E23, and the two codes differ in how the lock circuit reports the problem.

Common causes of E24

Door lock that does not release
Lock motor or release mechanism
Wiring or connector at the lock
Control circuit for the lock

✓ One safe check you can try

1. Restart the washer by turning it off and on. 2. Wait for the drum to stop. 3. If the door stays locked, use the manual door-opening procedure in the owner's manual. 4. If E24 returns, schedule service.

! Why to stop there

E24 and E23 can look alike at the door, so we read which part of the lock circuit reports the problem
We test the lock before any part is ordered, and we give a written price first
A 30-day workmanship warranty stands behind the repair

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Washer codes

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E24E24 questions

What causes E24 on an ASKO W5 washer?

It is an error while unlocking the door. The washer tried to release the lock at the end of the program and the lock did not respond.

Is E24 the same as E23?

They are close. Both involve the door failing to unlock, but they come from different readings in the lock circuit, so we check the lock and its wiring.

Will restarting fix it?

Restarting is the first step and sometimes clears it. If the code returns, the lock needs testing so you do not end up with a door that stays shut.

Book a visit

Still seeing E24?

A technician diagnoses it on site and gives you the price in writing before any work starts.

(713) 804-6320